Cancelling a Subscription
As a subscriber to Backstage, you are free to cancel your subscription at any time. To do so, simply navigate to your account settings page and click on where it says "Turn Auto-Renew Off" under your subscription info. Self service cancellation can only be used for digital subscriptions. If you have a print subscription, you will need to contact customer service in order to cancel that. Please note that at this time, self cancellation is only available to subscribers in the US.
In addition you can contact our customer service department by sending an email to customers@backstage.com or click on the little black chat widget at the bottom of the page to speak with a representative in real time, or click here to contact us via web form. Be sure to include the email address the account is associated with, and clarify if you have more than one active subscription.
Cancellation will be effective the same day, but you will retain access to the paid-only features for the period you have paid for. Once that period is over, your access will expire and you will not be charged again unless you resubscribe.
*Note: Customers who have subscribed via the app will need to cancel their subscription with iTunes directly.
Refund Policy
As stated in our terms of service, users must cancel their subscriptions before renewal if they do not wish to be charged. To help in this endeavor, Backstage sends out an email notice when their renewal is one month away on both annual and semi-annual subscriptions (no such notice exists for monthly subscriptions).
In the event that you request cancellation after-hours, providing the request came in before you were billed we will honor the timestamp on the request and refund you.
Here at Backstage we understand that sometimes life gets in the way. That is why we will honor refund requests on annual and semi-annual subscriptions up to 10 days from the date of billing. To request a refund please contact us at customers@backstage.com, use our handy web form, or click on our chat widget to speak with a representative.
Monthly subscriptions are ineligible for refunds, except in cases of double billing or other clerical errors.