Cancelling a Subscription
As a subscriber to Backstage, Mandy, or StarNow you are free to cancel your subscription at any time.
How to Cancel Your Subscription
To cancel your own subscription, simply navigate to your Account Settings page and click on where it says "Turn Auto-Renew Off" under your subscription info.
• Backstage Account Settings
• Mandy Account Settings
• StarNow Account Settings
The links above will allow you to easily and immediately take care of most cancellations in just a few clicks. However, if you are unable to cancel your subscription using the steps above, or need additional assistance, then please use our Contact Form to contact the appropriate brand and our team will be happy to assist you.
Cancellation Policies
Cancellation will be effective the same day you make the request, but you will retain access to the paid-only features for the period you have already paid for. For instance, if you have a six month subscription, and you cancel on the third month, you will still have three months worth of service left on your subscription. Once that period is over, your access will expire and you will not be charged again unless you re-subscribe.
Self-service cancellation can be used in the following scenarios:
- If your subscription is online (Backstage print subscribers will need to contact customer service)
- If your subscription is not currently overdue
*Note: Backstage and StarNow customers who have subscribed via Apple on our app for iPhone will need to cancel their subscription with Apple directly.
Refund Policy
As stated in our terms of service, users must cancel their subscriptions before renewal if they do not wish to be charged. To help in this endeavor, Backstage, Mandy, and StarNow send out an email notice to a subscriber when a renewal is one month away on long term subscriptions (no such notice exists for monthly subscriptions).
In the event that you request cancellation after-hours, as long as the request came in before you were billed in our system we will honor the timestamp on the request and refund you.
Here at Backstage, Mandy, and StarNow we understand that sometimes life gets in the way and people get busy. That is why we will honor refund requests on long term subscriptions in accordance with the refund policy as stated in the terms of service that was agreed to at sign up. To request a refund, please use our handy web form.
Monthly subscriptions are ineligible for refunds, except in cases of double billing or other clerical errors.
Unsubscribing From Emails & Removing Your Account
Unsubscribing From Emails
Please note that cancelling your subscription does not automatically unsubscribe you from our emails. Please view this article on unsubscribing from emails.
Removing Your Account
At this point in time, we don't yet have a public-facing way for users to remove their accounts. You are able to make your profile private by following the steps listed in this article. If you would like your account to be removed, please contact customer service and include the name and email address that is on the account in question with the request.