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The Messages Inbox

Backstage’s messaging system makes it simple to manage communication between talent and talent seekers while protecting your privacy.

The Messages Inbox is the place to read and respond to messages you've received.

To access the inbox, make sure you're logged in to Backstage.com. Then click the 'Messages' link in the 'My Account' tab at the top of your page or click on the envelope icon:

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Interface Overview

Backstage's messaging system is very similar to a web-based email client.Messaging.png

(A) Here you'll find the options for deleting or moving your messages to different containers.

(B) Above the messaging panel you've got three containers that your messages have been sorted into.

  • The Inbox contains all the newest messages that you've received.
  • Sent contains all of the messages you've sent to others.
  • Archives contains all of the older conversations that you've archived to stop them from cluttering up your inbox.

(C) On the top of the massaging panel you have a search bar that you can use to search through your messages.  Use keywords, participant, or production names to find a specific message.

(D) On the left side of the panel you'll see all your most recent conversations, complete with the subject line and who the message is from. 

(E) On the right side you've got your conversation thread.  Within this panel you can see your original message, as well as the reply history.

 

Managing Messages

You can search for specific messages in the search box above the message list. Use the search box to filter by recipient, production name, role, subject line, or body copy in the email.Messaging_3.png

The left column contains a list of your threaded conversations sorted by most recent. If you've used the search feature mentioned above, the threads that show up here will be filtered by the criteria with which you searched.Messaging_2.pngThreads with unread replies are marked with a blue dot next to the conversation subject.  

Click on a thread to read the message in the right panel of the inbox.

Sending a New Message

You can send a new message to a user by navigating to their profile page, and clicking on the 'Contact' button located on the upper right portion of their profile.Screen_Shot_2017-02-24_at_7_20_28_PM.png

This will open a popup window allowing you to fill out a subject line, and the body of your message.  Screen_Shot_2017-02-24_at_7.22.34_PM.pngIf applicable, you can also choose what role or production you're contacting them in regards to so they immediately know what your message is about.

Click the 'Send' button once you're done to send the user your message.

Replying to a Message

To reply to a thread, click on the Reply tab, which will bring up the text box. Write your message in the text field and then click the 'Send' button.Messaging.png

Moving and Marking Messages

You can move or mark a message (or multiple messages at once) by checking the check box to the left of the message subject line in the message list.  Additionally you can click the 'Select All' box at the top of the inbox to select all of your messages.Messaging_4.png

Once done, you can click on the 'Actions' button to archive the selected messages, mark them as new (to give them the little blue dot mentioned above), or to mark them as read messages (which removes the blue dot).Screen_Shot_2017-02-24_at_7.16.25_PM.png

 

Notification Settings

When a user sends you a message or note, or a recipient responds to your message, an alert is sent to your email address. These alerts can be sent immediately, once daily, or never.

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You can change your notification-alert settings via your Account Manager Notification Preferences.

When you receive a message in your email inbox, you can choose to reply to the message by regular email (or you can reply on Backstage.com via your Messages Inbox). 

 

Privacy & Safety

The Backstage Messaging System protects your privacy by sending messages without revealing your email address.

Messages are forwarded to your email address from Backstage, instead of from the user who sent you the original message. You can reply to a message from your email inbox, and it will be routed through Backstage before being sent to the recipient, protecting your privacy. (Your reply will not reveal your email address, unless you leave your email address in the body of the message.)

Please exercise caution if you decide to reveal your email address or any other personal contact information with another user.

Backstage has a number of security measures in place to help keep scammers off of our platform, but sometimes you might still run into some.  We recommend all users read and familiarize themselves with our article Beware of Scams!

If you have any doubts or concerns about an interaction you've had through Backstage Messages, please don't hesitate to reach out to Customer Service

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