Help Center

App Subscription Troubleshooting

When an user purchases a subscription through iTunes, iTunes sends our system a receipt of the purchase so we can automatically sync the new subscription with the platform. Occasionally there are instances in which we do not receive the receipt, or the receipt is not recognized by our system. If you purchased a subscription and see that your subscription is invalid, please do not be alarmed!

Try navigating to the 'Me' tab, tap on 'Subscription Plan'. 1_2.jpg

Once there, tap on the 'Restore in-app Purchases' button. In most cases, this button should resolve the issue. 2_2.jpg

If this doesn't resolve the issue, please contact Customer Service directly at customers@backstage.com so we can investigate further and get you up and running.

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