Should you run into any problems with the app or need help with anything Backstage related, you can always reach out to the Backstage Customer Service Team.
How to Contact Customer Service
To contact Backstage Customer Service through the app, tap on the 'Me' tab in the lower right hand side of screen. 
Once there, tap on 'Email Us'
When emailing Backstage Customer Service, please provide the team with as much complete and pertinent info as possible so that they will be able to assist you in a speedy and effective manner.
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