Help Center

Messaging

Backstage’s messaging system makes it simple to manage communication between talent and talent seekers while protecting your privacy.

 

The Messages Inbox

The Messages Inbox is the place to read and respond to messages you've received.

To access the inbox, make sure you're logged in to Backstage.com. Then click the 'Messages' link in the 'My Account' tab at the top of your page: 

Backstage's messaging system is very similar to a web-based email client:

When a casting director contacts an actor from a production's Application Manager, the message is stored in the Sent folder of their messaging center — and it arrives in the talent's Inbox. When the talent replies to a message, their reply is stored in their Sent folder — and it arrives in the casting director's Inbox.

Messages display threaded conversations. Within the message you can see your original message, as well as the reply history.

To reply to a thread, fill in the reply text field, and then click the “Send” button.


Managing Your Messages

The left column contains a list of your threaded conversations sorted by most recent. New threads are marked with a green dot next to the conversation subject.

Click on a thread to read the message in the right column of the inbox.

You can search for specific messages in the search box above the message list. Use the search box to filter by recipient, production name, role, subject line, or body copy in the email.

You can select multiple messages by checking the check box to the left of the message subject line in the message list, or clicking the 'Select All' box at the top of the inbox.

Inbox, Sent and Archived Folders

Using the Actions drop-down menu, you can choose to either mark the messages as new or read, or send the messages to your message archive.

To view your sent or archived messages, you can choose these folders using the selection links located at the top-right of your inbox:

Receiving Notifications in Your Email Inbox.

When a user sends you a message or note, or a recipient responds to your message, an alert is sent to your email address. These alerts can be sent immediately, once daily, or never.

You can change your notification-alert settings via your Account Manager Notification Preferences.

When you receive a message in your email inbox, you can choose to reply to the message by regular email (or you can reply on Backstage.com via your Messages Inbox). Your message will be routed through Backstage's messaging system. Your reply will not reveal your email address, unless you leave your email address in the body of the message.

Your Privacy and Safety

The Backstage Messaging System protects your privacy by sending messages without revealing your email address.

Messages are forwarded to your email address from Backstage, and not sent directly to your email inbox by the message sender. You can reply to a message from your email inbox, and it will be routed through Backstage before being sent to the recipient, protecting your privacy. (Your reply will not reveal your email address, unless you leave your email address in the body of the message.)

Please exercise caution if you decide to reveal your email address or any other personal contact information with another user.

Backstage has a number of security measures in place to help keep scammers off of Backstage.com, but sometimes you might still run into scammers.

Here are 11 things you should watch out for to avoid casting scams.

Message Attachments

You can attach files to your messages, including script sides, photos, and small audio clips and videos. There’s a limit of 4 attachments per message, with a maximum size of 6 MB’s per file.

Casting Dashboard

If you're using Backstage to cast one of your projects, then your Casting Dashboard will provide you with powerful tools for keeping your casting notices and production details up to date; invite collaborators; manage submissions; and more. The casting system is fully integrated with Backstage's messaging system.

Visit our Casting Director FAQ for more details on how to use Backstage's state-of-the-art casting system.

Talent Dashboard

Backstage's Talent Dashboard provides actors, models, performers, and job seekers with quick access to the applications they've submitted to productions; invitations from casting directors; profile editing options; media locker access; and more. Click here to read more.

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